The Psychology of Knowledge Management: Barriers and Remedies – Applications to the Life Sciences Industry
Author: Cedric Berger, Knowledge Management Lead
Category: Innovation & Technology
Format: Whitepaper
Estimated read time: ~20 min
Basel, Switzerland – September 16, 2025
Knowledge management in Life Sciences is often treated as a technical exercise, but its success depends on people. Biases such as overconfidence or blind trust in automation quietly influence how knowledge is shared, challenged, and applied.
In this new whitepaper, Cedric Berger, Knowledge Management Lead at MIGx, explores the psychology of knowledge management and its impact on decision-making. From bias to culture, he outlines the key dynamics that most often determine success:
- How overconfidence and unknown unknowns lead to premature closure, limiting adaptability and innovation
- Why psychological safety is essential for revealing unknowns and breaking defensive routines
- The role of calibrated trust in technology with confidence scores, explainable outputs and data provenance
- Where gamification can motivate learning and knowledge sharing, and where it risks oversimplifying complex topics
The central message is clear: information systems can store and process data, but only when human factors are addressed does that information then become knowledge that drives progress.
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